FAQS, Shipping,& Returns

FAQS:

Q: HOW LONG DOES IT TAKE TO PROCESS & SHIP ORDERS?

A: Orders MAY take up to 3 days to process for regular purchases. PROCESSING TIME DOES NOT INCLUDE SHIPPING TIME.  Customized units/bundles will take longer because they are customized and styled for each individual. Please take into consideration the date you need to have your customized unit/bundles by and place your order accordingly. Customized units/bundles can take up to 21 days to be completed. Ready to ship units may take up to 7-10 business days to arrive to you after we ship your order.

* Please also keep in mind of delayed shipping due to COVID-19 and current worldwide shipping delays with most carriers.

Q: CAN I GET A REFUND?

 

ABSOLUTELY NO REFUNDS!!! IF THERE IS A PHYSICAL ISSUE/DEFECT WITH YOUR PURCHASE PRIOR TO USE, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY. NO REFUNDS ON CUSTOMIZED UNITS AT ALL. 

 

Q: HOW DO I TAKE CARE OF MY HAIR?

A: Detailed instructions on how to care for your virgin bundles /units will be included in packaging. If you have any further questions, you may contact customer service. Please keep in mind, proper maintenance is necessary for the longevity of your hair. Treat your bundles/ units just as you would your natural hair. 

 

Q: CAN I COLOR/DYE EKL HAIR

A: Yes, our hair is real, quality virgin human hair. All hair types may be colored.

 

Q: IS 613 PLATINUM BLONDE HAIR HARD TO MAINTAIN?

A: Anytime you bleach hair to #613 Platinum Blonde, no matter the level of quality of hair, the hair will be fragile and easier to break off due to the hair bonds being broken by the products that get the 613 to its blonde state. Platinum Blonde Hair will require daily hydration and  needs to be washed Weekly with hydrating shampoo and conditioner. 

 

Q: HOW MANY BUNDLES DO I NEED?

A: The typical customer usually orders 3 bundles for a full sew-in with leave out. Bundles are weighed in ounces so the longer the bundle, the shorter the weft, the shorter the hair, the longer the weft. 18 inches and over may require 3 or more bundles(depending on your preference).  

 

Q:HOW LONG DOES LACE UNITS(CLOSURES,FRONTALS,FULL LACE WIGS) LAST?

A: The hair that is ventilated into the lace is only knotted. Lace units will shed over time. It is important to note that scratching, brushing with a regular bristle brush, and pulling on the hair that is on the lace unit will cause balding, no matter the level of quality of the unit. You can seal your lace unit’s  knots with knot sealant. 

Q: ARE ALL THE WIGS GLUELESS?

A: We can only guarantee closure wigs to be glueless on most head shapes. The install of your unit is individualized as we all have different shaped heads. 

 UNDERSTANDING DENSITY

180% - Typically 3 bundles are use: Best with inches 8"-18"

200%-Typically 4 bundles are used: Best with inches 20"-30"

250%-Typically 5 bundles are used: Best with inches 30"-40"

Lace Closure Units

*A lace closure unit is recommended for first time wig buyers that plan on doing a self-install.

*Please remove your wigs and bundles carefully. If applicable, use adhesive remover. 

* Closures and Frontals on all customized units can be replaced at EKL's discretion. Closures and frontal lace units on sewing machine made units can also be replaced at EKL's discretion. Please note there is a charge for lace unit replacement and revamping all wig units and/or bundles.